More about Tanya Pinto

Professional experience · education · thought leadership

Tanya Pinto

Principal UX Researcher | AI and Product Strategy | Market Research | Brand and Social Impact

A global research and strategy leader with 25+ years of experience turning customer, market, and human-behavior insight into product direction, executive narratives, brand growth, and measurable social impact.

Tanya Pinto with the 2025 MREF Everyday Hero Award
Research leadership, strategy, and social impact.

Professional experience

Research, strategy, and leadership.

Experience spans enterprise technology, global research, advertising, nonprofit leadership, and humanitarian communications.

Microsoft

Principal UX Researcher, Experiences + Devices

Research leadership across Microsoft Copilot, Microsoft 365, and worldwide education, shaping enterprise AI strategy and the future of productivity.

  • Shaped enterprise AI monetization through the Metered AI Changes More Than Cost program, reframing how Microsoft communicates AI value beyond price and informing metering strategy across the Microsoft 365 Copilot portfolio.
  • Drove Copilot adoption strategy through Unlocking Copilot Adoption and Enterprise Use Cases for Agents, surfacing workflows and barriers for product and go-to-market priorities.
  • Co-led enterprise role-journey mapping with Copilot Engineering, Research, and Design, producing end-to-end role and industry maps that informed product direction and role-based impact.
  • Delivered PowerPoint + Copilot feature-impact research that drove a design change to the Designer chat pane and informed work to win back lapsed PowerPoint users.
  • Established future-of-work research through AI Natives - A Beacon for What’s Next, The Growth of AI Transformation Roles, and enterprise video studies covering creation, consumption, accessibility, and multimodal preferences.
  • Built the Excel Advisors Panel with 115+ global customers and a 25+ member higher-education panel to support previews, pilots, qualitative research, and segmentation.
  • Led Worldwide Education research across the United States, Canada, the United Kingdom, Germany, and India; redesigned the internal SharePoint Research Hub containing hundreds of reports.

Baal Dan Charities

Founder and President

Founded and leads a volunteer-run 501(c)(3) public charity connecting donors with trusted grassroots organizations serving vulnerable children.

  • Leads strategy, fundraising, partnerships, field reporting, and donor communications for programs supporting food, shelter, water, refugee assistance, and education.
  • Built long-term local partnerships across 14 countries, including programs feeding more than 1,000 children daily and projects that established two schools.
  • Raised more than $1 million for children’s programs and produced more than 100 videos to share partner work and field stories.

Shakti Consulting

Founder and Freelance Consultant

Founded a consulting practice offering big-agency research, brand, cause-marketing, and communications expertise with an agile partner network.

  • Advised Lagardère, Tribal Brands, Pfizer/Emergen-C, charity: water, UNHCR, Save the Children, and World Vision International.
  • Supported World Vision International brand work across food, maternal health, WASH, and humanitarian emergency affairs; moderated a Food Security Forum at World Food Programme headquarters in Rome.
  • Produced 60+ field videos across Ethiopia, Somalia, Senegal, and Zambia, and led communications for the OneGoal sports-and-cause consortium associated with the FIFA/AFC Qatar 2022 World Cup.
  • Managed brand refresh and growth strategy for organizations including HighGround Advisors, a $2B+ asset manager serving nonprofits.

The Richards Group

Brand Management / Account Director and Planner

Thirteen years of brand, account-planning, and campaign leadership across CPG, B2C, B2B, technology, and nonprofit clients.

  • Led integrated campaigns across television, print, radio, outdoor, and digital, including a Super Bowl television spot.
  • Managed Nokia launches and Travelocity expansion across the United States, Canada, and the United Kingdom, leading budgets up to $30 million and cross-functional teams of 20+.
  • Founded the agency’s cause-marketing practice and brokered long-running partnerships, including Auntie Anne’s and Alex’s Lemonade Stand, which has raised millions for pediatric cancer research.

Education

Academic foundation.

Curtin University

Perth, Western Australia

Bachelor of Arts (B.A.), Mass Communication

First Class Honors; Journalism, Marketing, and Public Relations

Tanya grew up in the UAE and Australia, holds dual U.S. and Australian citizenship, and has worked on projects in more than 20 countries. A global traveler who has visited 50+ countries, she has also studied French and Japanese.

Selected client experience

Work across industries and communities.

Client and partner experience includes direct consulting and work completed through agencies and nonprofit collaborations.

Nonprofit, humanitarian, and social impact

OneGoal, GAIN, FIFA/AFC, American Heart Association, Alex’s Lemonade Stand, Buckner International, charity: water, Doha Goals, HighGround Advisors, Medical Teams International, United Nations mPowering Action, United Way, World Food Programme, and World Vision International.

Technology, consumer, and B2B

Microsoft, Envision Golf, Lagardère, FracTest, Hurst Metallurgical, Janjoon Jewelry, Nokia, Sabre, and Travelocity.

Healthcare and agencies

Children’s Health, Children’s Medical Center, MD Anderson Cancer Center, Pfizer Consumer Healthcare, The Additive Agency, The Richards Group, Ketchum, Rev-D, and Tribal Brands.

Awards and recognition

Recognition for leadership, research, and service.

  1. Everyday Hero Lifetime Achievement Award

    Marketing Research Education Foundation, New York City

  2. One Microsoft Award

    Research and Worldwide Education Marketing partnership, Seattle

  3. Award of Honor

    Public Relations Society of America, Dallas Chapter; Buckner International campaign

  4. Leaders of Excellence Award

    National Association of Asian American Professionals, DFW

  5. John Curtin Medal of Honor

    Curtin University, for leadership and humanitarian service

  6. Woman of the Year

    Harvard University WECAN, Boston

  7. Award nominations

    ANNIE, Aster, Hermes, and CLIO Healthcare awards for a Children’s Medical Center campaign

  8. Award for Uplifting Human Values

    Sri Sri Ravi Shankar Foundation, Kennedy Center, Washington, D.C.

Publications and thought leadership

Research, humanitarian work, and the future of AI.

Selected articles and interviews, newest first.

  1. Marketing Research Education Foundation

    Charity provides critical aid to children in need

  2. International Journal of Advertising

    Agency Client Chemistry: Demographic & Psychographic Influences

Interviews, talks, and video

Stories

Selected interviews, conference appearances, and humanitarian films featuring or produced by Tanya Pinto.

Brooke’s Broken Heart video thumbnail Watch
Shakti Consulting video

Shakti Consulting

Brooke’s Broken Heart

An animated story from the Children’s Medical Center Storybook campaign, recognized by ANNIE, Aster, and Hermes awards and nominated for a CLIO Healthcare Award.

Conference and industry events

Speaking, panels, and facilitation.

Selected appearances, grouped by year. Linked tiles lead to the conference, organizer, or recorded session.

ESOMAR

Speaker and panelist

ESOMAR Congress

Prague · Charitable Giving: Amplifying Impact for Global Communities

IIEX

Speaker

IIEX North America

Washington, D.C. · Harnessing the power of empathy for real-world impact

MLADS

Conference participant

Machine Learning, AI & Data Science Conference

Microsoft

COMPASS

Conference appearance

Compass Connect Experience

Industry event

BAD

Panelist and moderator

Tech Circus BAD Conference

Technology, media, and research conference

IA

Keynote speaker

Insights Association Southwest Chapter

Las Vegas

IA

Conference appearance

Insights Association Annual Conference

Year not specified in the source material