Microsoft
Principal UX Researcher, Experiences + Devices
Research leadership across Microsoft Copilot, Microsoft 365, and worldwide education, shaping enterprise AI strategy and the future of productivity.
- Shaped enterprise AI monetization through the Metered AI Changes More Than Cost program, reframing how Microsoft communicates AI value beyond price and informing metering strategy across the Microsoft 365 Copilot portfolio.
- Drove Copilot adoption strategy through Unlocking Copilot Adoption and Enterprise Use Cases for Agents, surfacing workflows and barriers for product and go-to-market priorities.
- Co-led enterprise role-journey mapping with Copilot Engineering, Research, and Design, producing end-to-end role and industry maps that informed product direction and role-based impact.
- Delivered PowerPoint + Copilot feature-impact research that drove a design change to the Designer chat pane and informed work to win back lapsed PowerPoint users.
- Established future-of-work research through AI Natives - A Beacon for What’s Next, The Growth of AI Transformation Roles, and enterprise video studies covering creation, consumption, accessibility, and multimodal preferences.
- Built the Excel Advisors Panel with 115+ global customers and a 25+ member higher-education panel to support previews, pilots, qualitative research, and segmentation.
- Led Worldwide Education research across the United States, Canada, the United Kingdom, Germany, and India; redesigned the internal SharePoint Research Hub containing hundreds of reports.
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